GROUP BOOKINGS
TERMS AND CONDITIONS
We are delighted to welcome you to The Banya, a licensed venue committed to providing exceptional experiences.
To ensure a seamless and enjoyable visit, please acquaint yourself with our group booking terms and conditions:
To ensure a seamless and enjoyable visit, please acquaint yourself with our group booking terms and conditions:
1. Food & Beverage Policy:
- The Banya exclusively provides food and beverages.
- Our venue is strictly limited to guests aged 18 and older.
2. Exclusive Group Bookings and Venue Hire:
- A $1000 bond must be paid in full for exclusive group bookings and venue hire.
- This bond will be refunded within 7 days after the event, provided there is no damage to the premises.
3. Bathhouse Rules:
- Food and beverages are not permitted around the pool area.
- Only plastic cups are allowed on the rooftop.
- Disruptive behaviour, such as screaming, jumping, or disrespectful conduct, is prohibited within the bathhouse.
- Our bar and dining areas are designated as a dry zone.
A $250 Cleaning Fee will be charged if the premises are not left in the same condition.
4. Food Packages:
- Food packages are available for bookings of 8 people or more.
- All catering must be pre-ordered and paid in full 7 days prior to your event.
- Beverages can be purchased separately on the day or a bar tab can be arranged for your guests.
5. Food Deposits:
- Food deposits are non-refundable within 48hrs of your booking.
- If booking is cancelled or rescheduled within the 7 days 20% of the deposit will be retained, including cancelling or rescheduling due to illnesses.
- If you notify us of a reduced number of guests 48 hours or more in advance, part of the deposit can be used towards a bar tab.
6. Exclusive Bathhouse Session (Groups of 15 or more) Deposits:
- Deposits are non-refundable within 7 days of your booking.
- Please be aware that there will be no refunds provided for cancellations made within 7 days, including cancelling or rescheduling due to illnesses.
- A rescheduling fee of 50% of the total booking amount will apply to rescheduled bookings during this 7-day period.
- Cancellations with more than 7 days’ notice will be eligible for a full refund or credit.
- Failure to attend the session will result in the full deposit being retained.
- A card surcharge of 1.29% + $0.26 is applied in-store post-treatment.
7. Massage Bookings (7 people or more) Deposits:
- Deposits are non-refundable within 48 hours of your booking, including rescheduling due to illnesses.
- Cancellations with more than 48 hours’ notice are eligible for a full refund or credit.
- Failure to attend the appointment will result in the full deposit being retained.
- A card surcharge of 1.29% + $0.26 is applied in-store post-treatment.
