GROUP BOOKINGS
TERMS AND CONDITIONS
To ensure a seamless and enjoyable visit, please acquaint yourself with our group booking terms and conditions:
1. Food & Beverage Policy:
- The Banya exclusively provides food and beverages.
- Our venue is strictly limited to guests aged 18 and older.
2. Exclusive Group Bookings and Venue Hire:
- A $1000 bond must be paid in full for exclusive group bookings and venue hire.
- This bond will be refunded within 7 days after the event, provided there is no damage to the premises.
3. Bathhouse Rules:
- Food and beverages are not permitted around the pool area.
- Only plastic cups are allowed on the rooftop.
- Disruptive behaviour, such as screaming, jumping, or disrespectful conduct, is prohibited within the bathhouse.
- Our bar and dining areas are designated as a dry zone.
A $250 Cleaning Fee will be charged if the premises are not left in the same condition.
4. Food Packages:
- Food packages are available for bookings of 8 people or more.
- All catering must be pre-ordered and paid in full 7 days prior to your event.
- Beverages can be purchased separately on the day or a bar tab can be arranged for your guests.
5. Food Deposits:
- Food deposits are non-refundable within 48hrs of your booking.
- If booking is cancelled or rescheduled within the 7 days 20% of the deposit will be retained, including cancelling or rescheduling due to illnesses.
- If you notify us of a reduced number of guests 48 hours or more in advance, part of the deposit can be used towards a bar tab.
6. Exclusive Bathhouse Session (Groups of 15 or more) Deposits:
- Deposits are non-refundable within 7 days of your booking.
- Please be aware that there will be no refunds provided for cancellations made within 7 days, including cancelling or rescheduling due to illnesses.
- A rescheduling fee of 50% of the total booking amount will apply to rescheduled bookings during this 7-day period.
- Cancellations with more than 7 days’ notice will be eligible for a full refund or credit.
- Failure to attend the session will result in the full deposit being retained.
- A card surcharge of 1.29% + $0.26 is applied in-store post-treatment.
7. Massage Bookings (7 people or more) Deposits:
- Deposits are non-refundable within 48 hours of your booking, including rescheduling due to illnesses.
- Cancellations with more than 48 hours’ notice are eligible for a full refund or credit.
- Failure to attend the appointment will result in the full deposit being retained.
- A card surcharge of 1.29% + $0.26 is applied in-store post-treatment.
8. Card Details Authorization:
By providing your card details, you consent to The Banya, Mullumbimby, using them for deposits, prepayments, and tabs as required:
Please provide your details as they appear on the booking:
Please provide your payment card details:
Thank you for choosing The Banya. We value your understanding and cooperation with these terms and conditions. If you have any questions or require further assistance, please do not hesitate to contact us. We look forward to providing you with an exceptional experience at The Banya.
